ALL ORDERS CAN BE RECEIVED THROUGH THE WEBSITE, WITH THE USE OF THE SHOPPING BASKET, OR VIA EMAIL.
All messages and notifications concerning your order will be sent to you automatically at the e-mail address provided. Please be advised that some messages we sent may be put into the "spam" folder; therefore, it would be advisable to add our email address: firstname.lastname@example.org to your address book or contacts of the mail client or the program you use.
Having placed an order, you will receive a message from us asking you to select a payment method for the order.
ON SATURDAYS, SUNDAYS AND PUBLIC HOLIDAYS, WE DO NOT REPLY TO EMAILS.
AFTER RECEIVING PAYMENT DETAILS, YOU WILL HAVE 48 HOURS TO MAKE THE PAYMENT; AFTER THE EXPIRY OF THIS PERIOD, YOUR ORDER MAY BE CANCELLED.
After receiving payment details, you will have 48 hours to make the payment. If the order remains unpaid after a lapse of 48 hours, we can cancel your order at any time. If this happens, you will need to place your order again; thus, it is possible that not all the products you have originally ordered will be in stock then.
If you believe you may need more time to make the payment, you can simply contact us and ask for such additional time, and we will give you additional 48 hours.
bank transfer - the safest payment method*
* transfer details and an account number will be sent once your order have been checked and accepted by the shop staff
PayPal - the fastest payment method*
* if you have decided to pay via PayPal, make sure to add 3% of the order amount to the order amount.
* at the moment, it is not possible to pay by credit card, but we are still working on launching the service.
ALL ORDERS ARE RECEIVED 7 DAYS A WEEK, BUT WE SEND ORDERS ONLY FROM MONDAY TO FRIDAY ON WORKING DAYS.
We send our products throughout the European Union, and all packages are sent very discreetly. Products are packed with the utmost care and caution, in particular, to minimize the amount of shipments. Our shipments are not specially marked in any way that could suggest a pharmaceutical content of the shipment; no markings are ever placed on our shipments.
The size of our parcels is never larger than needed - larger shipments could give rise to unnecessary suspicion. If an order is too large to be put into a single parcel - the order will be automatically divided into two or more shipments. Shipments are sent from different dispatch points in the country where the order has been placed.
ALL ORDERS ARE SENT WITHIN 24 HOURS ON WORKING DAYS ONCE THE PAYMENT HAS BEEN MADE!
We cannot be held responsible for provided incorrect or insufficient address information. Make sure that there are no errors in your address and no information is missing, which might result in failure or delay in delivery. After your order has been confirmed, you CANNOT change it or ask for sending the order to a different address. We send orders to all countries of the European Union and all dispatched international orders are assigned with a shipment number, which is sent to the customer after the dispatch.
WE SEND ORDERS TO ALL INTERNATIONAL DESTINATIONS AND WE SEND ALL INTERNATIONAL ORDERS WITH A SHIPMENT TRACKING NUMBER.
Depending on the method of placing an order, selected payment method, arrangement of the payment and provided delivery address, you can expect to receive your order within 1-2 working days.
Below, there is estimated waiting time for an order to be delivered to your country (on working days excluding public holidays):
UK - UNITED KINGDOM - estimated delivery time: 3-5 working days!
USA - UNITED STATES OF AMERICA - estimated delivery time: 5-7 working days!
If YOU HAVE ANY ADDITIONAL QUESTIONS, PLEASE CONTACT US BY EMAIL AT THE ADDRESS: SKLEP@INTERNATIONAL-ANABOLIC.COM